Please post all website returns to:

Peep Toe Website Returns

Unit 4/190 Bourke Road
Alexandria NSW 2015

WE SHIP INTERNATIONALLY!

Pricing for shipping is a flat rate of:

Australia: $15

New Zealand: $30

Rest of the world: $40

Shipping

• Australia: Approximately 1-2 working days to process and 1 day for delivery
• International: Approximately 3-10 working days
• All parcels must be signed for
• If delivering to a home address and the parcel is undelivered and needs to be resent, the customer will be charged an administrative fee of $15
• Please see our FAQ's for more information

Returns and exchange policy

• At Peep Toe if you are not satisfied with your purchase (full or sale item) please return your product to us and we will issue you with an online credit voucher which you  can then use on our website to select other items for the same value.
• Please note we will not refund your money for change of mind purchases or incorrect size
• We will refund in the event that the goods purchased are faulty, provided the fault is due to wear and tear, and is a manufacturing fault, this will be determined on the return of the item
• When returning goods to Head Office, the expense must be paid for by the customer. If you believe that your shoes are faulty, please include a receipt for the postage in your parcel and we will refund you the cost if they are determined faulty
• Please note we CANNOT allow customers onto our warehouse and head office premises. This is company policy.
• The goods must arrive in the same condition as they were sent. This includes the shoe box. If the shoes are not sent to us in this way the shoes will be returned at the customers expense.
• All returned goods must be received first at our Head Office before any online voucher can be processed
• Please note that purchases made online cannot be returned to our stores (Bondi Junction, Castle Towers and Paddington)
• The online voucher that is issued for a return can only be used at peeptoeshoes.com.au
• While we take all the care possible to ensure that you receive your goods, we cannot take responsibility for any damages or loss incurred during the shipping process
• Please note that the turnaround time for your online voucher is approximately 2 working days once the goods are received
• The product can only be returned within a 30 day period

Requesting a Credit or Assessment for a Refund.

Please attach the Original Invoice of purchase with a completed Assessment Form. Download Form

Post to Attention: Website Returns Unit.

Unit 4
190 Bourke Road
Alexandria NSW 2015