Australian Shipping Information

PeepToe use StarTrack Express for Australian orders

We do not deliver to PO Boxes as a signature is required on delivery.

 We recommend that all packages are sent to a company address for faster delivery. If delivering to a home address and the parcel is undelivered and needs to be resent, the customer will be charged an additional administrative fee of $15

Australian Orders will take approximately 3 business days from the date of purchase.

A tracking number will be emailed to you upon despatch, please track your order here: http://www.star-track.com.au/

International Shipping Information

Peep Toe delivers internationally using  Fedex.

Delivery will be within 3-10 business  days from the day of purchase. A signature is required on delivery, therefore we recommend a work address if this is more convenient for you.

A tracking number will be emailed to you upon despatch, please track your order here: http://www.fedex.com/ 

Shipping Charges

Australia: $15 AUD

New Zealand: $30 AUD
Rest of world: $50 AUD

Please allow 24 hours from placing your order, before trying to track it, and 5 days before querying your order with customer service representatives at PeepToe.

Please be aware that any items shipped internationally may be subject to import duties and taxes applicable to your country / or the country you’re shipping. You will be responsible for additional charges that incurs for customs clearance; Peep Toe has no control over these charges and cannot predict what they may be. Customs policies vary from country to country; Peep Toe recommends that you contact your local customs office for further information.

Returns and Exchange policy

• At Peep Toe, if you are not satisfied with your purchase (full or sale item) please return your product to us and we will issue you with an online credit voucher which you  can then use on our website to select other items for the same value.
• Please note we do not refund your money for change of mind purchases or incorrect size.
• We will refund in the event that the goods purchased are faulty, provided the fault is NOT due to wear and tear, and is in fact due to a manufacturing fault. This will be assesed and determined upon the return of the item.
• When returning goods to Head Office, the expense must be paid for by the customer. If you believe that your shoes are faulty, please include a receipt for the postage in your parcel and we will refund you the cost if they are determined faulty.
• Please note we CANNOT allow customers onto our warehouse and head office premises. This is a company policy.
• The goods must arrive in the same condition as they were sent. This includes the shoe box. If the shoes are not sent to us in this way the shoes will be returned at the customers expense.
• All Returned goods must be received first at our Head Office before any online voucher can be processed
• Please note that purchases made online cannot be returned to our stores (Bondi Junction, Castle Towers,Paddington & Chatswood)
• The online voucher that is issued for a return can only be used at peeptoeshoes.com.au
• While we take all the care possible to ensure that you receive your goods, we cannot take responsibility for any damages or loss incurred during the shipping process
• Please note that the turnaround time for your online voucher is approximately 2 working days once the goods are received
• The product can only be returned within a 30 day period

• For hygiene reasons, we cannot accept any returns on Earrings.

Requesting a Credit or Assessment for a Refund.

Please attach the Original Invoice of purchase with a completed Assessment Form. Download Form

Post to Attention: Website Returns Unit.

Unit 4
190 Bourke Road
Alexandria NSW 2015